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Terms & Conditions

BIGWAX

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LEGAL NOTICE

The website  http://bigwax.fr is published by the Squeezer company.

Squeezer is a limited liability company with a sole shareholder with a social capital of EUR 1,500, whose registered office is located at 130, rue Saint Maur in Paris (75011), registered at the Trade and Company Register under the number 533 814 620, duly represented by its manager, Mr Grégory Pezard.

Date of publishing of the website: November 29, 2015.

Siret: 533 814 620 00019.

Individual EU VAT number: FR62533814620.

VAT Treatment: VAT arrangements on flows - Monthly Real.

CNIL Registration: Simplified declaration (NS48) n° [●].

Tax office: Service des impôts des entreprises - 75011 - Folie-Méricourt.

Tax status: BIC – Code APE: 4763Z.

The website  http://bigwax.fr / is hosted by the OVH platform located at 2, rue Kellermann - 59100 - Roubaix.

Publishing director and website manager: Mr Grégory Pezard, in his capacity of Manager of the Squeezer company.

Phone: +33-(0)9-51-01-10-15.

Contact: Squeezer - 101, rue du Faubourg Saint-Denis - 75010 – Paris.

Mail: order@bigwax.fr.

Graphics, architecture and contents of the website http://bigwax.fr / as well as the pictures contained therein are the exclusive property of the Squeezer company and can not be used without the express written or digital consent of its representatives.

When the data used on this website are personal and nominative, users must use it in accordance with current regulations and recommendations of the French National Commission for Computing and Liberties (CNIL, for « Commission Nationale de l’informatique et des libertés »). The information used must only be for personal, associative or professional use, any distribution or use for commercial or advertising purposes being excluded.

In accordance with French law n° 78.17 of January 6, 1978 related to data, files and liberties, you have a right to oppose, access, correct and delete the data which are related to you. You can exercise this right by sending an email to the address office@squeezer.fr, or by sending a letter to the following address: Squeezer - 101, rue du Faubourg Saint -Denis - 75010 - Paris.

BIGWAX

 

GENERAL TERMS AND CONDITIONS

 

Last update: January 18, 2016.

     Article 1. Definitions

As part of these General Terms and Conditions (hereafter the "GTC"):

-        "Company" means the Squeezer company, limited liability company with a sole shareholder with a social capital of EUR 1,500, whose registered office is located at 130, rue Saint Maur in Paris (75011), registered at the Trade and Company Register under the number 533 814 620, duly represented by its manager, Mr Grégory Pezard;

-        "Customer(s)" means the client (individual or professional consumer) of the Squeezer company and of the website http://bigwax.fr / (hereafter, the « Website ») who must necessarily be (i) a corporation duly registered under French law, or (ii) a individual with full legal capacity and right to contract, or (iii) a emancipated non adult individual with full legal capacity and right to contract;

-        "Party(ies)" means the Customer and/or the Squeezer company;

-        "Products(s)" means all the products sold on the website of the company which may be delivered to the Customer(s);

-        "Service(s)" means all services that will be performed by the Squeezer company for the Squeezer’s Client(s), such as: the sale of Product(s), the order tracking, the send of Product(s) to the Customer(s), the after-sales service, etc.

         Article 2. Generalities

The GTC are those in force on the Website on the date of the order.

They govern the contractual relationship between the Company and its Customers.

Before using the Website and ordering Products posted online by the Company, the Customer will have to create an account in accordance with the procedure referred to in Article 6 of the GTC detailed below.

The Customer acknowledges having read, at the time of ordering, these GTC and declares accepting them without any reservations.

It is the responsibility of the Customer to view, read and accept these GTC before any payment and any order validation by checking the box "I accept the general terms and conditions" at the time of the overview of the order, provided that these GTC are available by a simple click on the hyperlink located next to the said box which needs to be checked.

The Parties recognize that all their relations will be exclusively governed by these GTC and that, except for prior express and written derogation, these GTC will prevail over any other conditions contained in any other document issued by the Company.

These GTC can be modified at any time by the Company.

The Company reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to a previous order.

         Article 3. Subject

These GTC govern the sale of Products posted online by the Squeezer company, limited liability company with a sole shareholder with a social capital of EUR 1,500, whose registered office is located at 130, rue Saint Maur in Paris (75011), registered at the Trade and Company Register under the number 533 814 620, duly represented by its manager, Mr Grégory Pezard (hereafter "Squeezer", the "Seller" or the "Company") and are concluded between, on the one hand, the Squeezer company, and secondly its users and Customers who wish buy Products sold on the website http://bigwax.fr (hereafter, the "Site" ) (the Company and the Customer, hereafter together the "Parties") . 

They define the terms and conditions of sale of the Company and in particular all the rights and obligations of the Parties in connection with the sale of Products to Customers of the Site by the Company.

The Company reserves the right to modify these GTC at any time and in case of changes, the Company will apply to any new order the GTC in effect at the time the order is placed, if they have been previously notified to the Customer and accepted by itself.

In the event that any provision of these GTC were to be inapplicable, the Customer and the Company recognize that their relations will be governed by the practices and customs recognized as being in force in the distance selling sector by the French law, doctrine and jurisprudence, the parties expressly recognize as applicable to these GTC.

         Article 4. Products on sale

The Company sells vinyl type products, CDs, phonographic media, clothes, screen-printings and more generally all types of goods and merchandises in relation to musical and artistic universe.

         Article 5. Availability of Products on sale

The Products posted online for sale on the Site by the Company are valid only as long as the offer remains online on the Site of the Company, it being specified that the Products remains online until stocks are exhausted.

 The responsibility of the Company can not be engaged if a Customer has placed an order for an unavailable Product, it being precised that the Company can not guarantee to the Customer the maintenance of Products sold on the Site during a given period and that in the event that a Customer ordered an unavailable Product before its withdrawal from the Site by the Company, Squeezer will alert the customer by email of the unavailability of the Product ordered and of the order cancellation.

In case the order placed by the Customer involve several Products, the Company undertakes to only cancel the order of the unavailable Product and to send to the Customer the other products he ordered.

If a customer were to place an order for an unavailable Product, the Company undertakes, at the Customer's choice, either (i) to repay the full amount of the order placed, or (ii) to send to the Customer, by email, a voucher for the full amount of the unavailable Product ordered, within a period of thirty (30) days from the cancellation of the order by the Company.

Article 6. Procurement process order

Orders can be placed:

-        On Internet, via the Site http://bigwax.fr / ;

-        By email at the following address: order@bigwax.fr;

-        By phone, from Monday to Friday and from 10 am to 1 pm and from 2 pm to 6 pm, at the following number: +33-(0)9-51-01-10-15;

-        By mail to the Company at the following address: 101, rue du Faubourg Saint-Denis, 75010 Paris.

Any order of Products sold by the Company by the Customer shall complies with the following process:

1.      The Client will make its choice from among the Products he wish buy and will select them by clicking on the button "Add to Cart";

2.      The Customer will then have the opportunity to check his order by clicking on "My Cart";

3.      A summary of the order will then be offered to the Customer listing all the Products he has ordered and the amount of the shipping costs depending on the delivery method chosen by the Customer for the order to be sent by the Company;

4.      Once these first steps validated and the summary of the order verified by the Customer, he will then have to fill in the information required by the Company in the appropriate form, ie: name, surname, contact information (country, address, zip code, city, phone number) and email address;

5.      The Client then validates his order of the Product(s) it has previously added to the his cart by clicking the button "Next Step", in order to comply with the "double click" procedure;

6.      Once this new step validated, a "Checkout" page summarizing the Customer's order will appear and then the Customer will have to carefully check that all the information on the order are accurate (including its delivery information). On this same page, the Customer will have to check the box "I accept the general terms and conditions of sale", it being specified that pressing this button, the Client agrees to have had full knowledge of the GTC of the Company, available by simply Clicking on the hyperlink « General Terms and Conditions of Sale" located just next to box which needs to be checked. The Customer therefore acknowledges that he has been informed and that he has accepted these GTC. The Customer will also be able to refuse to receive the BigWax newsletter by unchecking the box "I agree to receive the BigWax newsletter";

7.      Once this step validated, the Customer will then have to click on the « Paypal" button to make the payment;

8.      The Customer warrants to the Company that he is perfectly entitled to use the selected payment method ie Paypal. In addition, the Company may under no circumstances be held liable for any disputes between the Customer and the Paypal company, provided that the terms and conditions of use of PayPal will apply to the Client for the entire payment process.

9.      Once the order is confirmed, the customer will receive a confirmation email summarizing the order to the email address he has previously indicated.

Article 7. Prices

Prices of products sold on the Site are expressed in Euros and include French value added tax (VAT) in force at the time of registration of the order, excluding delivery costs and any potential costs of treatment or eco-participation, which are the ones indicated to the Customer at the time of the order and that will have, if any, to be paid extra.

Regarding shipping and delivery costs, these are given to the Customer when placing the order, before its validation and payment by the Customer, and are included in the total price payable by the Customer.

The Company reserves the right to temporarily or permanently close the account of the Customer in case of non-compliance by the latter of these GTC regarding the payment of the price of the order placed with the Company, particularly in case of fraud or attempted fraud by the Customer, or of any payment incident, to claim to the Customer any payment of damages which might have been caused by such behavior, and to refuse any new order to a Customer with whom there is an ongoing dispute.

The Company reserves the right to change its prices at any time. This change will be reported before any new order, and the Products will be charged based on the price in effect at the time of confirmation of the order by the Customer.

Only the prices displayed on the Site are valid between the Parties.

The products remain the property of the Company until the Company receives full payment.

Article 8. Payment methods and payment

To set the order, the Customer can use any of the following payment methods:

-            Cash: Customer may pay his order by depositing its cash payment to the Company at the following address: 101, rue du Faubourg Saint-Denis - 75010 - Paris, it being precised that if such cash payment is chosen by the Customer, no delivery costs will be added to the order price by the Company; 

-            Credit cards: as part of the payment procedure provided by Paypal, all credit cards accepted by Paypal, as they are detailed in the Terms and Conditions of Use of Paypal may be accepted;

-        Cheque: any payment can be made by cheque sent to the Company and must be accompanied by a photocopy of the identity card of the Customer and by the references of the order. This check should be made out to the order of Bigwax and sent to the following address: Bigwax - 101, rue du Faubourg Saint-Denis - 75010 - Paris. Only cheques related to a bank located in France are accepted. In case the Customer would pay by cheque, he must inform the Company in advance by email or telephone and the Customer's order will be reserved by the Company until the receipt of the cheque and validation of the order by the Company. In the absence of receipt of a cheque after a period of seven (7) days, the Customer's order will be canceled by the Company, and the Company can not be held liable for this cancellation. The cheque cashing will be conducted upon receipt. The Company reserves the right not to accept the Customer's order and not to make delivery as long as cashing the cheque is not effective;

-        Bank Transfer: payments can be made by bank transfer sent to the Company. In case the Customer would pay by bank transfer, he must inform the company in advance by email or telephone and the Customer's order will be reserved by the Company until the transfer and the receipt of confirmation of the order by the Company. In the absence of receipt of bank transfer after a period of five (5) days, the Customer's order will be canceled by the Company and the Company can not be held liable for this cancellation. The Company reserves the right not to accept the Customer's order and not to make delivery as long as the bank transfer is not effective. The bank transfer should be sent to the following bank details:

o        Squeezer

o        Agence : CIC PARMENTIER

o        BIC : CMCIFRPP

o        IBAN : FR76 3006 6105 6100 0202 4060 154

-        Paypal payment: any payment can be made by PayPal, within the limit of seven hundred and fifty (750) euros. For any Paypal payment, the Customer order will be reserved by the Company until receipt of transfer and confirmation of the order by the Company. In the absence of receipt of Paypal payment after a period of five (5) days, the Customer's order will be canceled by the Company and the Company can not be held liable for this cancellation. The Company reserves the right not to accept the Customer's order and not to make delivery as Paypal payment is not effective. This bank transfer via PayPal must be sent to the following address: . The Customer must first have created a Paypal account, it being precised that this procedure will be governed by the terms and conditions of use of PayPal.

The Company reserves the right to finally not propose one or more payment method(s) listed above for any reason, including particularly: suspicion of fraudulent order, technical reasons or reasons which are beyond our control, and past or ongoing litigation.

Online payments on the Site or by phone to the Company are made via a secure payment platform to ensure the safety of purchases on the Site and to fight against fraud.

Contact and payment information of the Customer, which are provided when he makes an order, will never be transmitted on a clear network, and will never be disclosed or retained by the Company.

Article 9. Delivery

The delivery of the Products ordered by the Customer is carried out worldwide.

Delivery is made by "Lettre Verte" ("Green Letter") (service offered by "La Poste") for all orders to mainland France (including Corsica) and by carrier via the "24h DHL Express" service for all orders from other countries than France.

The Company can in no way be held responsible for any damage that may be caused or any dispute that may arise from the services offered by "La Poste" or DHL.

In case of delivery by a carrier that requires making an appointment with the Customer, it will contact the Customer as soon as possible. The Company cannot be held responsible for delivery delays caused by an unavailability of the Customer after several appointments attempts made ​​by the carrier.

The conditions, costs and time are different depending on the mode and/or the chosen place of delivery, and can generate an additional invoice. This information and the total amount of the order are clearly indicated when the Customer chooses the method of delivery and on the order summary page, as well as during the validation of the order.

Products delivered by carrier must be delivered against signature. 

For information only, delivery times may vary depending on the destination country. They are usually of two (2) to three (3) working days for France, three (3) to seven (7) working days in Europe, and one (1) to two (2) week(s) for the rest of the world.

These deadlines will run only from the provision by the Customer of the elements requested by the Company, provided that the Customer shall fulfill carefully when he orders all the fields of the form requested by the Company to complete the delivery, ie the delivery details (name, first name and full address), and any information that could be useful for the delivery to be completed by the delivery partners of the Company (email, phone, etc.).

The Company may under no circumstances be held liable for impossibility of delivery that would be caused by an error, inaccuracy or false information related to information and delivery details of the Customer, and, as the case may be, any further deliveries which could need to be performed again by the Company will be at Customer's expense, which will likely be contacted by email by the Company for the payment of these new costs. In case of non-payment of these new delivery expenses, the Company reserves the right not to proceed with the delivery of the order. 

The possible delays do not entitle the Customer to cancel the order, to refuse the Product(s) or to claim for damages.

Article 10. Receipt of Products and transfer of the risks and of the ownership

Except as expressly provided, the transfer of ownership of the Product(s) will automatically result in the transfer of risks.

Products are delivered to the address indicated by the Customer at the time of the order. The Company disclaims any liability for possible delays of deliveries which are due to the carriers services, in case of loss of the Products ordered attributable to the carriers services, in case of strike of the carriers services, it being specified that the risks of transport of the Products shall be borne by the Customer which, in case of dispute, will have to make a motivated claim to the services of the carrier concerned.

In all cases, it is up to the Customer to perform, when he receives the order and the Products, in the presence of the carrier or the deliverer, the compliance controls with the carrier or the deliverer under the conditions required by law. The Customer must check and notify to the carrier and the Company any reservations on the delivered Product(s) (damaged or already open package, missing package or product(s), etc.), and apply all written reservations on the delivery note.

In case of any doubt about the condition of the package of the order, or in case of any problems with the packages and/or the Product(s) delivered, the Customer must contact the Company by email at the following address or by phone at the following number +33 (0)9-51-01-10-15, in order to find an adequate solution or, as the case may be, to proceed to a new manufacture and delivery of the Product(s), or to a refund if the conditions set out in these GTC are met. 

The Customer will only own the Products ordered after the full payment of the order, in principal, costs and accessories.

Article 11. Right of withdrawal

In accordance with Articles L. 121-20 et seq. of the French Consumer Code, the Customer has a right of withdrawal and the possibility to return the Products ordered on the Site of the Company that, for a period of fourteen (14) clear days from the delivery date of the order, provided that the postmark (or if applicable, DHL mark) will prevail.

Upon exercise by the Customer of this right of withdrawal, the Products must be necessarily returned by the Customer to the Company, at its expense, by post or by carrier (DHL or UPS type) at the following address:

o       Bigwax - Returns Service

o       101 Rue du Faubourg Saint-Denis

o       75010

o       Paris

Products returned by the Customer must be in their original condition, namely in their new condition and in the packaging in which they were delivered by the Company.

When the Company will receive the returned Products within the period and in accordance with the previous paragraph, the Company will refund the Client automatically by (i) crediting the PayPal account used for payment or (ii) returning a cheque to the address of the Customer, within thirty (30) days from the receipt by the Company of the withdrawal request related to the Products ordered by the Customer, it being specified that the refund price will include the price of the Product(s) ordered by the Customer, but not the costs of the delivery by the Company to the Customer or the costs of the return delivery made by the Customer to the Company.

Article 12. Conpliance of the Products

The Company will detail the Products that sold on its Site as accurately as possible. All information and data relating to the Products that are indicated by the Company on each Products are none other than those which have previously been communicated to the Company by the suppliers’ partners of the Company with which the Company acquires such Products.

In this context, the Company shall in no event be held responsible due to error(s) or omission(s) related to the description of the Products sold.

Photographs of the Products on sale are displayed by the Company for information only.

In case a product that was ordered by the Customer and delivered by the Company to the Customer is noncompliant with the information described on the Site, it will then be entitled to return it to the Company, within a maximum period of thirty (30) days from the receipt of the noncompliant Product.

As the case may be, the Customer will have the choice between (i) the full refund of the Product price within thirty (30) days from its claim and the return of the noncompliant Product or (ii) within the limits of available stocks, the delivery of a new similar or identical Product to the one he ordered and that would have been noncompliant, it being specified that in this case, return costs and the possible new delivery costs of the noncompliant Product will in this case be borne by the Company and will be, in the event the Client would have advanced such costs, refunded to the Customer, within a period of thirty (30) days from receipt of the noncompliant Product by the Company .

This guarantee of compliance of the Products offered to the Customer applies in addition to the right of withdrawal which the Customer benefits as it is provided for in Article 11 of these GTC.

Article 13. Liability of the Company

  • Article 13.1. Warranties

Basically, the liability of the Company is limited to the proper implementation of its Services in accordance with the agreement and/or the order. The Company undertakes to carry out with all the care of a professional, and a good father, and is only subject to an obligation of means.

However, the Customer benefits, in accordance with legal and regulatory provisions in force (in particular the Articles L. 211-1 to L. 212-2 of the French Consumer Code, and Article 1641 to 1649 of the French Civil Code), from a guarantee in case of lack of conformity of products, from a guarantee against hidden defects of the Products and from a contractual guarantee that, after the delivery of the ordered Products and when full payment of its order is made.

The modified or repaired Products by the Customer or any person other than the supplier of the product are excluded from this warranty.

  • Article 13.1.A. Legal warranty of confromity of the Products ordered

Pursuant to the existing legal provisions under the French Consumer Code, the Company is required to deliver Products which are compliant to the contract it concluded with the Customer and to the ones the Customer ordered on the Site.

The Company shall be held liable for any lack of compliance of the Products delivered to the Customer that, for a period of two (2) years from the delivery of the Products by the Company to the Customer.

In the event that a Product would come to be declared noncompliant in the said period mentioned above, the Customer will have the choice between requesting (i) the repair of the noncompliant Product by the Company or its contractors and/or suppliers or (ii) the replacement of the noncompliant Product by the Company, which will in this case have to replace the said noncompliant Product, it being specified that the Company shall not be bound to respect the choice of the Customer if (i) it would be impossible to proceed with the replacement of the noncompliant Product or (ii ) the replacement cost of noncompliant Product would be clearly disproportionate to the value of the Product.

In any event, the Customer may (i) require to get refund of the price of the Product declared noncompliant which would have been returned by the Customer to the Company, or (ii) require to be refunded of a part of the price of the Product if the Customer wish to keep the noncompliant Product, provided that the Customer fulfills the conditions stipulated in Article L.211-10 of the French Consumer Code, namely: (i) if the solution requested by the Customer (that is to say, the repair or the replacement of the noncompliant Product) can not be satisfied within a period of one (1) month after the claim of the Customer, or (ii) if the solution requested by the Customer can not be satisfied without the Customer suffering a major drawback given the nature of the Product or the use of the Product he researches.

However, the refund of the declared noncompliant Product could not be made if the non-compliance raised by the Customer is minor.

The noncompliance need to be reported to the Company by the Customer in accordance with the procedure described in Article 13.2 of the GTC hereof.

The modified or repaired Products by the Customer or any person other than the supplier of the product are excluded from this warranty.

  • Article 13.1.B. Legal warranty against hidden defects to the products ordered

The Company is also bound to provide for the security of the Products sold to the Customer against defects and hidden defects that would or would be likely to render the Products unfit for which it was intended.

The Company may be held liable for defects or hidden defects of the Products, that for a period of two (2) years from the delivery of the Products by the Company to the Customer.

To benefit from this warranty, the Customer must notify to the Company all the defects or hidden defects of the Product(s) he would have ordered that, as soon as it appears by contacting the customer service of the Company in accordance with the procedure described in Article 13.2 of the GTC hereof.

Product’s return costs are borne by the Company.

In the event that the Customer chooses the replacement of Products as part of the exercise of this legal warranty, the shipping costs of the new Products will be borne by the Company.

The modified or repaired Products by the Customer or any person other than the supplier of the product are excluded from this warranty.

  • Article 13.1.C. Contractual Warranty

Some Products may allow the Consumer to benefit from a contractual warranty.

This warranty will be indicated on the description of the Product and the Customer will not be allowed to ask for a warranty that goes beyond the one indicated on the ordered Product’s description.

If there is a problem with a Product, the Customer must keep the order invoice sent by the Company and contact its customer service in the same way as the one provided for in Article 13.2 hereof.

The modified or repaired Products by the Customer or any person other than the supplier of the product are excluded from the warranty.

13.2 Contact in case of implementation of the above warranties

For any problem or defect in the order and to play the warranties provided for in Article 13 of these GTC, the Customer undertakes to make the necessary reservations to the Company, that as soon as the defect on Product appears, by contacting its customer service by email at the following address: order@bigwax.fr or by phone at the following number: +33-(0)9-51-01-10-15 or through the Company's contact form, indicating precisely the reasons why he contacted the Company. 

To benefit from the warranties provided for in Article 13 of these GTC, the Customer shall also send a registered letter with acknowledgment of receipt to the Company at the following address: Bigwax - 101 Rue du Faubourg Saint-Denis - 75010 Paris, and respect the return conditions of the Products as described above.

  • Article 14. Limitation of liability

Apart from the case of non-conformity or hidden defects or contractual warranty provided for in Article 13 of these GTC, or withdrawal as provided for in Article 11 of these GTC, no claims and/or subsequent reservation will be accepted by the Company, after receipt of the Products by the Customer.

Apart from the case of warranties as provided in Article 13 of these GTC, the Company is not subject to an obligation of means vis-à-vis the Customer and in case of Customer dissatisfaction for any reason whatsoever, he will not be entitled to any compensation other than the reimbursement of his order.

  • Article 15. Force majeure

Pursuant to Article 1148 of the Civil Code, the Company shall not be held liable for breach of its obligations under the sale contract, the delay in the execution of any of its obligations or be considered faulty, as soon as such failure or delay is linked to the occurrence of an event of force majeure, force majeure being defined as "any event that could not be overcome despite a reasonable diligence and the best efforts of the Company."

Are considered as cases of force majeure for which the liability of the Company can not be held all events, facts or circumstances that are unpredictable, irresistible and beyond the control of the Company, such as natural disaster or strike of one of the contractors of the Company.

In case of force majeure, the Company will inform the Customer within fifteen (15) days following the occurrence of the event or its knowledge.

A force majeure event is not likely to engage the liability of the Company in case of delay in the execution of its Services.

If such force majeure were to last more than three (3) months, one or the other of the Parties would likely not continue to execute the concluded contract, that without any damages or other interests or penalties, it being that the part of the contract which has already been executed will not be cancelled in any case.

  • Article 16. Intellectual property

All elements of the Site http://bigwax.fr/fr and the documents or materials needed to perform the Services whatsoever are protected by copyright, designs and drawings, trademarks and patents. Reproduction of all or part of the http://bigwax.fr/fr Site constitutes infringement under the French Intellectual Property Code.

The Customer guarantees that he will respect the intellectual property rights owned by the Company, and agrees not to use any rights belonging to the Company without its express agreement.

The Customer warrants to the Company that all the information he provides comply with the legal provisions applicable in the country where the products ordered are sold.

  • Article 17. Personal Information

The personal information of the Customer are required for the management of its orders and for the business relationships between the Customer and the Company. They will be sent to the companies that contribute to these relationships such as those responsible for the manufacture, the delivery of services and orders related to their management, execution, processing, shipping, etc.

These data will also be stored for security purposes, to meet legal and regulatory requirements, and to enable the Company to customize the services BigWax offers to its Customers and the information which are addressed to them.

The Customer undertakes to provide, as part of its relationship with the Company, only accurate, current, and complete personal information. The Customer is informed that it is exposed, in the event of misrepresentation or false statements, to civil and/or criminal penalties. 

Depending on the Customer’s choices during the conclusion of the contract with the Company, it will be likely to receive some BigWax offers via a newsletter. The Customer may at any time request not to receive these offers by email at order@bigwax.fr.

  • Article 18. Right to access, to rectify and to delete

In accordance with the Data Protection Law of January 6, 1978, the Customer has, at any time, a right of access, rectification, and opposition to all personal data by writing a letter, justifying its identity, to BigWax - 101 Rue du Faubourg Saint-Denis - 75010 Paris, by indicating name, first name, email, address and customer references. Customer's request must be signed and accompanied by a photocopy of an identity card or passport signed by the Customer and specify the address to which the Company should send the reply. The said answer will be sent to the Customer within two (2) months of the receipt of the request.

Furthermore, your files will be archived for two (2) years. If you want to retrieve them, please let us know by email at the following address: . We will send them to you if they are still in our possession.

Under the Law of January 6, 1978, the Company made a compliant simplified declaration NS 48 to the CNIL under number [●].

The Company undertakes not to disclose to third parties the information provided by the Customer on the Site. These are confidential. They will only be used to reinforce and personalize communication between the Customer and the Company through email information.

Therefore, the Company does not sell, market or rent to third parties the personal data of the Customer.

The Customer may at any time contact the Company to oppose himself to the use of his personal data recorded by the Company. To do this, please simply send a message via the contact page of the Site.

  • Article 19.  Divisibility of the General Terms and Conditions

In the event that one or more provision(s) of these GTC will become null and void, ineffective(s) or inapplicable(s), the validity and enforceability of the remaining provisions of the GTC would not be likely to be affected, and these provisions would still be applicable. 

  • Article 20. Applicable law and disputes

The language of these GTC and contracts of sale is French.

These GTC are subject to French law and shall be construed, interpreted and enforced in accordance with French law in force at the date of the order placed by the Customer.

In case of any dispute, the Parties now undertake to do everything possible to try to find an amicable solution to the related dispute before initiating any proceedings or any litigation with the competent courts.

Any dispute which may arise between the Company and the Customer relating to an order or the execution or interpretation of these GTC will be the exclusive jurisdiction of competent courts of Paris.