We ship worldwide, however some products may have territorial restrictions. Please do not hesitate to contact us in order to find out how to obtain the products that are not available for purchase in your territory.
If "Out of stock" is displayed, the product is no longer available for sale; However if the button "Repress" appears on this product, this means that you have the opportunity to express your interest to see the product reissued again. A counter with the number of queries is displayed and if the product reaches 100 queries, we may make this product again available for purchase.
PayPal, Visa, MasterCard, Debit Card, Check, Bank Transfer, Cash.
A confirmation email will be sent to you once your payment has been confirmed. If you have not received it, look at your spam folder; If necessary, send us a message at email@example.com
Once your order is shipped, you will receive a confirmation email again with your tracking number.
If your order is placed before 1 PM, your order will be processed and sent the same day. If it is placed after 1 PM, your order will be sent the next working day.
Nous ne proposons pas aujourd’hui cette solution. Toutes les commandes sont traitée le plus rapidement possible.
We use the HTTPS (Hypertext Transfer Protocol Secure) protocol. This Internet communication protocol protects the integrity and confidentiality of your data when transferring information between your computer and the website.
Standard shipments do not guarantee delivery on a specific date, the displayed time is therefore approximate. However, the express shipments are guaranteed and the delivery time is indicated when choosing the means of transport from your cart.
If a product does not appear any more, it does not mean that it is out of stock. This means that the producer no longer has the necessary rights to offer it for sale on Bigwax. However in this case, please do not hesitate to contact us at firstname.lastname@example.org
There are no discounts or coupons in place at this time. If you are a professional and wish to order at the reseller price, contact us at email@example.com
On-site withdrawal is possible. In this case, please select on-site withdrawal from your shopping cart during the payment step. However, payment will be made online on the Bigwax platform.
If you want to change your shipping address, simply email us at firstname.lastname@example.org. As soon as we receive your order confirmation email with your new address, your order will be processed. If it is too late, it will be sent to the initial address.
In this case, you pay two separate shipping costs. The product in stock is shipped directly and the pre-ordered product on the date indicated on the product info sheet.
We use high-quality packaging adapted to each product to maximize the chances of a delivery in the best conditions.
No, your invoices are available and downloadable from your client space.
Orders made from outside the European Union are not subject to the French VAT of 20%.
If you are a professional or a company with an Intracommunity VAT number, please contact us at email@example.com
It is not possible to add products for an order whose payment is already confirmed. If this is an oversight in your order, please contact us at firstname.lastname@example.org
In this case, the first thing to do is to contact your bank. It is possible and frequent for banks to block payments made on-line to other continents (eg: An order placed from the United States to a French platform)
A simple explanation of your intentions to purchase products from our site will allow your bank to unblock this payment.
All our packages are tracked. If the status of the shipment does not confirm the receipt of your order, we will apply a period of one month to open an inquiry to the transportation service and evaluate the loss of your order. If the loss is proven, we will refund your entire order.
For all orders placed outside the European Union, this probation period is 2 months.
In this case, we ask you to send us an email with photos of the package and the damaged merchandise. These photos should make it possible to identify your details on the packaging. Then we will replace the damaged product(s).
In this case, we will replace your order as soon as possible and provide you with a return receipt for the goods delivered in error.
Once your order has been validated, you have a 14-day withdrawal period. During this time you can return your products to us and transportation will be at your expense; The full refund of your products will be done after inspection of these.
You will be responsible for the mode of transport chosen to carry out this return and you commit to using suitable packaging, allowing the return of your products in the best conditions. This is required in order to guarantee you the refund